Privacy Policy

1. Introduction

Welcome to friendlist ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our intelligent memory API service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, name, and authentication details
• Memory Data: Information you store through our API about your users
• API Usage: API calls, request patterns, and technical logs
• Support Communications: Messages you send to our support team

2.2 Information We Collect Automatically

• Technical Data: IP addresses, device information, browser type
• Usage Analytics: How you interact with our service
• Performance Data: API response times, error rates, system performance

3. How We Use Your Information

3.1 Primary Uses

• Service Delivery: Provide our intelligent memory API functionality
• Memory Processing: Organize and categorize data you send to our API
• Account Management: Create and maintain your account
• Support: Respond to your questions and technical issues

3.2 Service Improvement

• Analyze usage patterns to improve our algorithms
• Monitor system performance and reliability
• Develop new features and capabilities
• Ensure service security and prevent abuse

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information in these limited circumstances:

4.1 Service Providers

• Cloud infrastructure providers (Google Cloud Platform, Supabase)
• Payment processors (for paid plans)
• Analytics and monitoring services

4.2 Legal Requirements

• When required by law or legal process
• To protect our rights or prevent fraud
• In connection with a business transfer or merger

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data encrypted in transit and at rest
• Access Controls: Limited access on a need-to-know basis
• Infrastructure: Secure cloud hosting with enterprise-grade protection
• Monitoring: Continuous security monitoring and threat detection

6. Data Retention

• Memory Data: Stored as long as your account is active, plus 30 days after deletion
• Account Information: Retained for 2 years after account closure
• Analytics Data: Aggregated data may be retained indefinitely
• Legal Hold: Data may be retained longer if required by law

7. Your Rights and Choices

7.1 Access and Control

• View and download your data through your dashboard
• Delete specific memories or entire datasets
• Update your account information at any time
• Close your account and request data deletion

7.2 Communication Preferences

• Opt out of marketing communications
• Control notification settings
• Manage email preferences

8. International Data Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes where appropriate

9. Children's Privacy

Our service is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

• Email notification to your account email
• Notice in your dashboard
• Update on our website

11. Contact Information

12. Additional Information for EU Users

If you are in the European Union, you have additional rights under GDPR:

• Legal Basis: We process data based on contract performance and legitimate interests
• Data Protection Officer: Contact privacy@friendlist.ai for DPO inquiries
• Supervisory Authority: Right to lodge complaints with your local data protection authority
• Automated Decision-Making: We may use automated processing for memory categorization